FAQ — Popeye's Suppléments Skip to content

FAQ

PERSONAL INFORMATION AND PRIVACY

What is your privacy and security policy?

Customer privacy is paramount to us. Please refer to our Privacy Policy.

Is my credit card information secure?

Our platform holds the six PCI standard categories and they are applied to each of our platforms: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program and implementing strict control measures. Network reviews and tests are conducted regularly to preserve this information security policy.

I would prefer not to enter my credit card information online. Are there any other options for placing an order?

At Popeye's Supplements, you can purchase our products the way you want. Of course, you can always shop at one of our locations across the country.

In order to find a store near you, visit: https://www.popeyesmaritimes.com/succursales. You can also directly call the store to place your next order.

ORDER AND DELIVERY

WHERE, WHEN AND HOW?

How can I check my order status?

Make sure you have received the confirmation email regarding shipping.

Nevertheless, you can always contact us directly on our Facebook page: facebook.com/popeyesquebec or send us an email at: customerservice@popeyesmaritimes.com for any questions.

When will my order be shipped?

Most orders are shipped within 48 hours pending billing information and preferred shipping method confirmation.

When will my order be shipped?

Orders are shipped Monday through Friday. We strive to ship your order within 48 hours of confirmation, if all items are in stock. If items are out of stock, we will ship them as soon as they are available.

Will you be able to notify me once my order is shipped?

An email will be sent to you regarding the shipping of your order.

Can I view my order history?

Yes.

Hop over to the My Account section at the very top of the home page. Log in using your email address and password. You will then be able to view your order history.

Will you be able to notify me if there are problems with my order?

We will notify you immediately by email if there are any problems with your order, including back orders and credit card authorization issues.

MODIFICATION AND CANCELLATION

Can I make changes to my order after I submit it?

We make every effort to ensure that your orders are processed as quickly as possible. Due to the speed of most of our shipments, we cannot make any changes once the order has been submitted.

Can I cancel my order once it has been submitted?

We make every effort to ensure that your orders are processed as soon as possible. You can send a message to our customer service department as quickly as possible. If your order has not yet been processed and shipped, we can proceed to cancel it. If your products have already been shipped, it will be impossible to cancel this order. Once the products have been received, you will be able to go to the store to exchange them.

ELSWHERE IN CANADA

Can customers outside of Quebec and the Maritimes place an order through the website?

Yes. You will need to visit www.popeyescanada.com to place an order anywhere in Canada. However, we are not allowed to ship outside of Canada.

http://www.popeyescanada.com


RETURN AND EXCHANGE

There is a missing item in my order. What can I do?

If an item is missing in your order, please contact our customer service support through email. Our team will then proceed to analyze your request and follow up with you within the next five business days.

COVID-19

For everyone's safety, we are temporarily refusing returns on purchases made after March 25, 2020, due to COVID-19.

Thank you for your understanding.

What should I do if I receive damaged or defective items?

We make every effort to ensure that your order arrives in perfect condition. Unfortunately, items may sometimes be damaged during shipping. We understand your frustration and will make every effort to replace the product as quickly as possible.

If you have received a damaged item, please send us an email at customerservice@popeyesmaritimes.com.

Write down your name, your order number and include a picture of the damaged item and we will immediately take care of the replacement of this item.

Can I return or exchange a product from an online or phone order?

Yes.

You can return or exchange a product purchased on our website or by phone by visiting your nearest Popeye’s store.

However, you must provide the credit or debit card used at the time of purchase in order to proceed with the refund.

Please refer to the Return section for more details.

ACCOUNT

Do I have to create an account to order online?

You need to create an account in order to make online purchases. You will then receive secret deals, earn Popeye's Bucks, keep track of your purchase history and receive the latest news from our stores.

I recently changed my address, my email address and/or my credit card. How can you change any account information?

Go to the My Account section at the very top of the home page. Log in using your email address and current password. You will then be able to change your information, billing and/or shipping address, email address and password linked to your account.

I forgot the password associated with my account. What should I do?

Hop over to the My Account section at the very top of the home page. Scroll down to the "Forgotten Password" section and follow the instructions to instantly receive a new password by email.

Do not hesitate to contact us for any additional information related to your account password.


POPEYE’S BUCKS

WHAT ARE POPEYE’S BUCKS?

Are there any membership fees associated with Popeye’s Bucks?

No. There are no membership fees for this reward program in any Popeye’s Supplements Canada locations.

How do I earn Popeye’s Bucks?

Popeye’s Bucks are automatically added to your account through our sales system. Every transaction earns you four percent of your purchase total before tax which are added to your account as Popeye’s Bucks. They will be added directly to your account, which will be linked to every online order you make.

Do Popeye’s Bucks ever expire?

No. Popeye’s Bucks have no expiration date. You are free to use them to pay part of your order or its entirety. You can use them on your next visit or save them for later purchases.

Am I allowed to use Popeye’s Bucks linked to my account to pay for online orders?

No. We have no option available to use your Popeye's Bucks to pay for an online purchase.

You will need to visit one of our stores in order to use your Popeye’s Bucks.

Will I earn Popeye's Bucks by ordering online?

Yes! You will be earning Popeye's Bucks just as if you were shopping at one of our locations.


PRICE AND PROMOTION

Is our Price Match Policy also available online?

No. This policy is only available in store. We need proof of the product posted at a lower price; we need to manually adjust the price. If you see an identical product at a lower price - online or in another store, you will need to come to the store to make the price adjustment and purchase the said product. The Popeye’s Bucks rebate will then be added to your account.

When are special offers and prices updated on our website?

Prices on our website can be updated at any time and may change according to national events, local offers and individual discounts.

Are online prices the same as in-store?

All online offers and prices are valid for online purchases only and may differ from those in our stores.


PAYMENT

When will my credit card be charged for the items I ordered?

Your credit card will be charged once your order has been shipped from our stores.

What payment methods do you accept?

  • Visa
  • Mastercard
  • American Express
  • PayPal Express Checkout

TRANSPORT

Will the products be refrigerated while in transit?

Products are kept in a temperature-controlled environment in our stores, but are not kept in a refrigerated unit during shipping.


PRODUCTS

Where are your products made?

The bulk of our products are made in Canada but we also carry products from the United States. We have put an icon on the picture of Canadian products to allow you to identify them.

How can I look up the nutritional information on a product?

Most of our online product sheets include the nutritional information label. However, if you need more details, do not hesitate to contact us for more information.


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