In the case that you must return a product or order, or if there is an order discrepancy, please contact us with a detailed reason for the return.
- Please include your order number as well as the full name of the product (& flavour where appropriate) and the reason for the return.
- We will send you the details to ship the product to our central Customer Service Center at Popeye’s Supplements.
- Shipping and handling charges are not refundable, but we will refund your original shipping charges if you return an item due to an error on our part; a defect that we have previously determined; or a discrepancy in the order (wrong product, wrong flavour, etc.).
If you are returning a product due to our error and wish to exchange the product, we will also pay the additional shipping costs. All FREE promotional items (t-shirts, shaker cups, samples, etc.) must be returned if an original order is returned for a full refund. No full refund will be given if these promotional items are not returned. Please contact our Popeye’s Supplements Customer Service Center should you have any additional questions.