FAQ
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PERSONAL INFORMATION AND PRIVACY
-
ORDER AND DELIVERY WHERE, WHEN AND HOW?
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MODIFICATION AND CANCELLATION
-
ELSWHERE IN CANADA
-
RETURN AND EXCHANGE
-
ACCOUNT
-
POPEYE’S BUCKS
-
PRICE AND PROMOTION
-
PAYMENT
-
TRANSPORT
-
PRODUCTS
-
JOB POSTING
PERSONAL INFORMATION AND PRIVACY
Is my credit card information secure?
Our platform holds the six PCI standard categories and they are applied to each of our platforms: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program and implementing strict control measures. Network reviews and tests are conducted regularly to preserve this information security policy.
I would prefer not to enter my credit card information online. Are there any other options for placing an order?
At Popeye's Supplements, you can purchase our products the way you want. Of course, you can always shop at one of our locations across the country.
In order to find a store near you, visit: https://www.popeyesmaritimes.com/succursales. You can also directly call the store to place your next order.
ORDER AND DELIVERY WHERE, WHEN AND HOW?
How can I check my order status?
Make sure you have received the confirmation email regarding shipping.
Nevertheless, you can always contact us directly on our Facebook page: facebook.com/popeyesquebec or send us an email at: customerservice@popeyesmaritimes.com for any questions.
When will my order be shipped?
Most orders are shipped within 48 hours pending billing information and preferred shipping method confirmation. Orders are shipped Monday through Friday. We strive to ship your order within 48 hours of confirmation, if all items are in stock. If items are out of stock, we will ship them as soon as they are available.
Will you be able to notify me once my order is shipped?
An email will be sent to you regarding the shipping of your order.
Can I view my order history?
Yes.
Hop over to the My Account section at the very top of the home page. Log in using your email address and password. You will then be able to view your order history.
Will you be able to notify me if there are problems with my order?
We will notify you immediately by email if there are any problems with your order, including back orders and credit card authorization issues.
How can I proceed with an in-store pick-up?
That's a great question!
Once you place an order on our website, you will be able to select the Shipping method right before proceeding with your payment: in-store pick-up or shipping.
Once you place an order on our website, you will be able to select the Shipping method right before proceeding with your payment: in-store pick-up or shipping.
Regarding the in-store pick-up option, the website will show the three nearest stores to you, in an 80 km radius, which currently have the desired product in stock.
If thein-store pick-up option doesn’t show, it means that one or all requested products are not available within an 80 km radius.
What is your shipping policy?
Great news! Shipping is free on all orders over $99! For orders of less than $99, shipping fees will be provided at checkout once you are ready to pay.
Please note: We cover free shipping up to a value of $15. If shipping fees exceed $15, the customer will be responsible for covering the additional shipping costs on their order. Our customer service team will reach out to you if this is the case.
Delivery is available across Quebec and the Maritimes.
Orders are shipped Monday through Friday. Please allow 48 hours of processing before your order is shipped. Some products may be temporarily out of stock or delayed. We apologize, rest assured that your order will be shipped as soon as possible.
MODIFICATION AND CANCELLATION
Can I make changes to my order after I submit it?
We make every effort to ensure that your orders are processed as quickly as possible. Due to the speed of most of our shipments, we cannot make any changes once the order has been submitted.
Can I cancel my order once it has been submitted?
Our team is working hard in order to process orders as fast as possible. It is possible to cancel an order which has not been shipped or processed yet.
If your products have been shipped or you have received a shipping confirmation email, we are unfortunately unable to modify or cancel this order. In this case, I invite you to reach out to one of our staff members who will be able to look at several options with you!
If your products have been shipped or you have received a shipping confirmation email, we are unfortunately unable to modify or cancel this order. In this case, I invite you to reach out to one of our staff members who will be able to look at several options with you!
What if my order is damaged, incomplete or inaccurate?
We make every possible effort for your order to arrive in immaculate condition. Unfortunately, items can sometimes be damaged during shipping. We understand your disappointment and we will make sure to replace the product as soon as possible.
In order to get a replacement, we invite you to reach out to our customer service team at info@shoppopeyes.com, which will be glad to help you.
In your email, please mention:
-Order number
- Details regarding the situation
- If a product is damaged, please link a picture of the product
We will fix this problem together, don’t worry about it.
Inaccurate order or damaged packaging
We are sorry about this inconvenience. It will obviously be a pleasure to address this situation as fast as possible.
In order to get a replacement, we invite you to reach out to our customer service team at info@shoppopeyes.com, which will be glad to help you.
In your email, please mention:
- Order number
- Details regarding the situation
- If a product is damaged, please link a picture of the product
We will fix this problem together, don’t worry about it.
ELSWHERE IN CANADA
Can customers outside of Quebec and the Maritimes place an order through the website?
Yes. You will need to visit www.popeyescanada.com to place an order anywhere in Canada. However, we are not allowed to ship outside of Canada.
http://www.popeyescanada.com
RETURN AND EXCHANGE
There is a missing item in my order. What can I do?
If an item is missing in your order, please contact our customer service support through email. Our team will then proceed to analyze your request and follow up with you within the next five business days.
COVID-19
For everyone's safety, we are temporarily refusing returns on purchases made after March 25, 2020, due to COVID-19.
Thank you for your understanding.
What should I do if I receive damaged or defective items?
We make every effort to ensure that your order arrives in perfect condition. Unfortunately, items may sometimes be damaged during shipping. We understand your frustration and will make every effort to replace the product as quickly as possible.
If you have received a damaged item, please send us an email at customerservice@popeyesmaritimes.com.
Write down your name, your order number and include a picture of the damaged item and we will immediately take care of the replacement of this item.
Can I return or exchange a product from an online or phone order?
You are not satisfied with the product; you picked the wrong flavour or you have changed your mind? No worries, you can get an exchange or a gift card refund simply by mailing us back your order.
You are not sure how to proceed and you would like to speak to our team about it? Click below to speak with one of our customer service specialists.
ACCOUNT
Do I have to create an account to order online?
You need to create an account in order to make online purchases. You will then receive secret deals, earn Popeye's Bucks, keep track of your purchase history and receive the latest news from our stores.
I recently changed my address, my email address and/or my credit card. How can you change any account information?
Go to the My Account section at the very top of the home page. Log in using your email address and current password. You will then be able to change your information, billing and/or shipping address, email address and password linked to your account.
I forgot the password associated with my account. What should I do?
Hop over to the My Account section at the very top of the home page. Scroll down to the "Forgotten Password" section and follow the instructions to instantly receive a new password by email.
Do not hesitate to contact us for any additional information related to your account password.
How can I modify my account information?
In order to make changes to your account (email address, billing address, creditcard, etc.), please visit the My Account section. Sign-in using your email address and password in order to modify your account information.
How can I sync my online and in-store accounts?
You are already a customer but this is your first online purchase? Easy, you must create an online account using the same email address as your in-store account. Having associated your accounts will enable us to link all of your purchases, and your 4% rebate will then automatically be applied to each and every purchase.
However, it will only be possible to use or exchange your Popeye’s Dollars in store.
POPEYE’S BUCKS
Are there any membership fees associated with Popeye’s Bucks?
No. There are no membership fees for this reward program in any Popeye’s Supplements Canada locations.
How do I earn Popeye’s Bucks?
Popeye’s Bucks are automatically added to your account through our sales system. Every transaction earns you four percent of your purchase total before tax which are added to your account as Popeye’s Bucks. They will be added directly to your account, which will be linked to every online order you make.
Do Popeye’s Bucks ever expire?
No. Popeye’s Bucks have no expiration date. You are free to use them to pay part of your order or its entirety. You can use them on your next visit or save them for later purchases.
Am I allowed to use Popeye’s Bucks linked to my account to pay for online orders?
No. We have no option available to use your Popeye's Bucks to pay for an online purchase.
You will need to visit one of our stores in order to use your Popeye’s Bucks.
Will I earn Popeye's Bucks by ordering online?
Yes! Any online or in-store purchase entitles you to a 4% Popeye’s Dollars rebate, before tax. This rebate will be added to your account. However, it will only be possible to use or exchange your Popeye’s Dollars in store.
How can I check my Popeye’s Dollars balance?
In order to check your balance, you must simply talk to one of our customer service agents via live chat.
Otherwise, you can speak with one of our sales associates over the phone.
PRICE AND PROMOTION
Is our Price Match Policy also available online?
No. This policy is only available in store. We need proof of the product posted at a lower price; we need to manually adjust the price. If you see an identical product at a lower price - online or in another store, you will need to come to the store to make the price adjustment and purchase the said product. The Popeye’s Bucks rebate will then be added to your account.
When are special offers and prices updated on our website?
Prices on our website can be updated at any time and may change according to national events, local offers and individual discounts.
Are online prices the same as in-store?
All online offers and prices are valid for online purchases only and may differ from those in our stores.
How can I pick my gift?
You just spent $125 or more before tax? Awesome, you can now pick a gift!
Once your cart has reached the amount of $125 before tax, a banner will appear at the top of the page, which will enable you to pick a gift.
Please note: if you are eligible and the banner doesn't appear, you can refresh your Internet browser. If that still does not work, you can place your order and immediately forward us your order number and the gift you’ve chosen. This can be done via live chat or by email at info@web.shoppopeyes.com.
Hurry up, as your gift can only be added to your order if it has not shipped yet.
I can’t find a specific product online. Is it available in store?
Some products might only be available in store.
In order to find it online, you can search the desired product using categories or brands. Make sure you have entered the product name correctly. If you still can’t find the product, click here to see all of our brands available.
You can also use the live chat to let us know which product you are looking for. Some in-store products might not be available on the website! A sales associate will be able to check the availability of the product with you!
How can I use my gift card online?
Only virtual gift cards purchased through our website can be used towards an online order.
Gifts cards purchased in store can unfortunately not be used to make online orders.
The answer to this problem: if you wish to get your order delivered, we invite you to call your local Popeye’s store to place an order by phone. The sales associate will be able to process your payment using the gift card over the phone and schedule the delivery of your order.
Otherwise, you can always buy your products directly in store.
How can I use a promo code or take advantage of a special offer?
If a sale is ongoing, the discount will be applied towards all eligible products. If this is not the case, make sure to refresh your Internet browser in order to automatically apply the discount; also ensure the product is actually on sale.
If you hold a specific promo code, you must enter it in the designated promotional code field during checkout. The discount will be applied towards the total amount.
Military discount, first responders, Goodlife/Econofitness
Discounts offered to military members, first responders and Goodlife/Econofitness members are not available yet on the website.
For now, you will need to call the store in order to have your products delivered. You will be able to place your order and handle the payment process, just as you would do online, while enjoying your discount.
PAYMENT
When will my credit card be charged for the items I ordered?
Your credit card will be charged once your order has been shipped from our stores.
What payment methods do you accept?
- Visa
- Mastercard
- American Express
- PayPal Express Checkout
TRANSPORT
Will the products be refrigerated while in transit?
Products are kept in a temperature-controlled environment in our stores, but are not kept in a refrigerated unit during shipping.
PRODUCTS
Where are your products made?
The bulk of our products are made in Canada but we also carry products from the United States. We have put an icon on the picture of Canadian products to allow you to identify them.
How can I look up the nutritional information on a product?
Most of our online product sheets include the nutritional information label. However, if you need more details, do not hesitate to contact us for more information.
JOB POSTING
I would like to work at Popeye’s Supplements. What should I do?
Thank you for showing interest in Popeye’s Supplements! We are always looking for passionate individuals to join us as part of the growing Popeye’s family.
You are an avid health, supplement and nutrition enthusiast, you live an active lifestyle and most importantly, you want to help people reach their health and fitness goals? Apply now by clicking below! 👇
What is your privacy and security policy?
Customer privacy is paramount to us. Please refer to our Privacy Policy.
Is my credit card information secure?
Our platform holds the six PCI standard categories and they are applied to each of our platforms: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program and implementing strict control measures. Network reviews and tests are conducted regularly to preserve this information security policy.
I would prefer not to enter my credit card information online. Are there any other options for placing an order?
At Popeye's Supplements, you can purchase our products the way you want. Of course, you can always shop at one of our locations across the country.
In order to find a store near you, visit: https://www.popeyesmaritimes.com/succursales. You can also directly call the store to place your next order.
How can I check my order status?
Make sure you have received the confirmation email regarding shipping.
Nevertheless, you can always contact us directly on our Facebook page: facebook.com/popeyesquebec or send us an email at: customerservice@popeyesmaritimes.com for any questions.
When will my order be shipped?
Most orders are shipped within 48 hours pending billing information and preferred shipping method confirmation. Orders are shipped Monday through Friday. We strive to ship your order within 48 hours of confirmation, if all items are in stock. If items are out of stock, we will ship them as soon as they are available.
Will you be able to notify me once my order is shipped?
An email will be sent to you regarding the shipping of your order.
Can I view my order history?
Yes.
Hop over to the My Account section at the very top of the home page. Log in using your email address and password. You will then be able to view your order history.
Will you be able to notify me if there are problems with my order?
We will notify you immediately by email if there are any problems with your order, including back orders and credit card authorization issues.
How can I proceed with an in-store pick-up?
That's a great question!
Once you place an order on our website, you will be able to select the Shipping method right before proceeding with your payment: in-store pick-up or shipping.
Once you place an order on our website, you will be able to select the Shipping method right before proceeding with your payment: in-store pick-up or shipping.
Regarding the in-store pick-up option, the website will show the three nearest stores to you, in an 80 km radius, which currently have the desired product in stock.
If thein-store pick-up option doesn’t show, it means that one or all requested products are not available within an 80 km radius.
What is your shipping policy?
Great news! Shipping is free on all orders over $99! For orders of less than $99, shipping fees will be provided at checkout once you are ready to pay.
Please note: We cover free shipping up to a value of $15. If shipping fees exceed $15, the customer will be responsible for covering the additional shipping costs on their order. Our customer service team will reach out to you if this is the case.
Delivery is available across Quebec and the Maritimes.
Orders are shipped Monday through Friday. Please allow 48 hours of processing before your order is shipped. Some products may be temporarily out of stock or delayed. We apologize, rest assured that your order will be shipped as soon as possible.
Can I make changes to my order after I submit it?
We make every effort to ensure that your orders are processed as quickly as possible. Due to the speed of most of our shipments, we cannot make any changes once the order has been submitted.
Can I cancel my order once it has been submitted?
Our team is working hard in order to process orders as fast as possible. It is possible to cancel an order which has not been shipped or processed yet.
If your products have been shipped or you have received a shipping confirmation email, we are unfortunately unable to modify or cancel this order. In this case, I invite you to reach out to one of our staff members who will be able to look at several options with you!
If your products have been shipped or you have received a shipping confirmation email, we are unfortunately unable to modify or cancel this order. In this case, I invite you to reach out to one of our staff members who will be able to look at several options with you!
What if my order is damaged, incomplete or inaccurate?
We make every possible effort for your order to arrive in immaculate condition. Unfortunately, items can sometimes be damaged during shipping. We understand your disappointment and we will make sure to replace the product as soon as possible.
In order to get a replacement, we invite you to reach out to our customer service team at info@shoppopeyes.com, which will be glad to help you.
In your email, please mention:
-Order number
- Details regarding the situation
- If a product is damaged, please link a picture of the product
We will fix this problem together, don’t worry about it.
Inaccurate order or damaged packaging
We are sorry about this inconvenience. It will obviously be a pleasure to address this situation as fast as possible.
In order to get a replacement, we invite you to reach out to our customer service team at info@shoppopeyes.com, which will be glad to help you.
In your email, please mention:
- Order number
- Details regarding the situation
- If a product is damaged, please link a picture of the product
We will fix this problem together, don’t worry about it.
Can customers outside of Quebec and the Maritimes place an order through the website?
Yes. You will need to visit www.popeyescanada.com to place an order anywhere in Canada. However, we are not allowed to ship outside of Canada.
http://www.popeyescanada.com
There is a missing item in my order. What can I do?
If an item is missing in your order, please contact our customer service support through email. Our team will then proceed to analyze your request and follow up with you within the next five business days.
COVID-19
For everyone's safety, we are temporarily refusing returns on purchases made after March 25, 2020, due to COVID-19.
Thank you for your understanding.
What should I do if I receive damaged or defective items?
We make every effort to ensure that your order arrives in perfect condition. Unfortunately, items may sometimes be damaged during shipping. We understand your frustration and will make every effort to replace the product as quickly as possible.
If you have received a damaged item, please send us an email at customerservice@popeyesmaritimes.com.
Write down your name, your order number and include a picture of the damaged item and we will immediately take care of the replacement of this item.
Can I return or exchange a product from an online or phone order?
You are not satisfied with the product; you picked the wrong flavour or you have changed your mind? No worries, you can get an exchange or a gift card refund simply by mailing us back your order.
You are not sure how to proceed and you would like to speak to our team about it? Click below to speak with one of our customer service specialists.
Do I have to create an account to order online?
You need to create an account in order to make online purchases. You will then receive secret deals, earn Popeye's Bucks, keep track of your purchase history and receive the latest news from our stores.
I recently changed my address, my email address and/or my credit card. How can you change any account information?
Go to the My Account section at the very top of the home page. Log in using your email address and current password. You will then be able to change your information, billing and/or shipping address, email address and password linked to your account.
I forgot the password associated with my account. What should I do?
Hop over to the My Account section at the very top of the home page. Scroll down to the "Forgotten Password" section and follow the instructions to instantly receive a new password by email.
Do not hesitate to contact us for any additional information related to your account password.
How can I modify my account information?
In order to make changes to your account (email address, billing address, creditcard, etc.), please visit the My Account section. Sign-in using your email address and password in order to modify your account information.
How can I sync my online and in-store accounts?
You are already a customer but this is your first online purchase? Easy, you must create an online account using the same email address as your in-store account. Having associated your accounts will enable us to link all of your purchases, and your 4% rebate will then automatically be applied to each and every purchase.
However, it will only be possible to use or exchange your Popeye’s Dollars in store.
Are there any membership fees associated with Popeye’s Bucks?
No. There are no membership fees for this reward program in any Popeye’s Supplements Canada locations.
How do I earn Popeye’s Bucks?
Popeye’s Bucks are automatically added to your account through our sales system. Every transaction earns you four percent of your purchase total before tax which are added to your account as Popeye’s Bucks. They will be added directly to your account, which will be linked to every online order you make.
Do Popeye’s Bucks ever expire?
No. Popeye’s Bucks have no expiration date. You are free to use them to pay part of your order or its entirety. You can use them on your next visit or save them for later purchases.
Am I allowed to use Popeye’s Bucks linked to my account to pay for online orders?
No. We have no option available to use your Popeye's Bucks to pay for an online purchase.
You will need to visit one of our stores in order to use your Popeye’s Bucks.
Will I earn Popeye's Bucks by ordering online?
Yes! Any online or in-store purchase entitles you to a 4% Popeye’s Dollars rebate, before tax. This rebate will be added to your account. However, it will only be possible to use or exchange your Popeye’s Dollars in store.
How can I check my Popeye’s Dollars balance?
In order to check your balance, you must simply talk to one of our customer service agents via live chat.
Otherwise, you can speak with one of our sales associates over the phone.
Is our Price Match Policy also available online?
No. This policy is only available in store. We need proof of the product posted at a lower price; we need to manually adjust the price. If you see an identical product at a lower price - online or in another store, you will need to come to the store to make the price adjustment and purchase the said product. The Popeye’s Bucks rebate will then be added to your account.
When are special offers and prices updated on our website?
Prices on our website can be updated at any time and may change according to national events, local offers and individual discounts.
Are online prices the same as in-store?
All online offers and prices are valid for online purchases only and may differ from those in our stores.
How can I pick my gift?
You just spent $125 or more before tax? Awesome, you can now pick a gift!
Once your cart has reached the amount of $125 before tax, a banner will appear at the top of the page, which will enable you to pick a gift.
Please note: if you are eligible and the banner doesn't appear, you can refresh your Internet browser. If that still does not work, you can place your order and immediately forward us your order number and the gift you’ve chosen. This can be done via live chat or by email at info@web.shoppopeyes.com.
Hurry up, as your gift can only be added to your order if it has not shipped yet.
I can’t find a specific product online. Is it available in store?
Some products might only be available in store.
In order to find it online, you can search the desired product using categories or brands. Make sure you have entered the product name correctly. If you still can’t find the product, click here to see all of our brands available.
You can also use the live chat to let us know which product you are looking for. Some in-store products might not be available on the website! A sales associate will be able to check the availability of the product with you!
How can I use my gift card online?
Only virtual gift cards purchased through our website can be used towards an online order.
Gifts cards purchased in store can unfortunately not be used to make online orders.
The answer to this problem: if you wish to get your order delivered, we invite you to call your local Popeye’s store to place an order by phone. The sales associate will be able to process your payment using the gift card over the phone and schedule the delivery of your order.
Otherwise, you can always buy your products directly in store.
How can I use a promo code or take advantage of a special offer?
If a sale is ongoing, the discount will be applied towards all eligible products. If this is not the case, make sure to refresh your Internet browser in order to automatically apply the discount; also ensure the product is actually on sale.
If you hold a specific promo code, you must enter it in the designated promotional code field during checkout. The discount will be applied towards the total amount.
Military discount, first responders, Goodlife/Econofitness
Discounts offered to military members, first responders and Goodlife/Econofitness members are not available yet on the website.
For now, you will need to call the store in order to have your products delivered. You will be able to place your order and handle the payment process, just as you would do online, while enjoying your discount.
When will my credit card be charged for the items I ordered?
Your credit card will be charged once your order has been shipped from our stores.
What payment methods do you accept?
- Visa
- Mastercard
- American Express
- PayPal Express Checkout
Will the products be refrigerated while in transit?
Products are kept in a temperature-controlled environment in our stores, but are not kept in a refrigerated unit during shipping.
Where are your products made?
The bulk of our products are made in Canada but we also carry products from the United States. We have put an icon on the picture of Canadian products to allow you to identify them.
How can I look up the nutritional information on a product?
Most of our online product sheets include the nutritional information label. However, if you need more details, do not hesitate to contact us for more information.
I would like to work at Popeye’s Supplements. What should I do?
Thank you for showing interest in Popeye’s Supplements! We are always looking for passionate individuals to join us as part of the growing Popeye’s family.
You are an avid health, supplement and nutrition enthusiast, you live an active lifestyle and most importantly, you want to help people reach their health and fitness goals? Apply now by clicking below! 👇